Privacy Policy

Last updated: 6 October 2026

Scentmart Perfumes India (“Scentmart”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit https://thescentmart.in, enquire about our perfumes or franchise opportunities, place an order through an available sales channel, or communicate with us.

1. Information we collect

The information we collect depends on how you interact with us.

Enquiries and communications: When you contact us through WhatsApp, email, telephone, or social media, we may receive your name, contact details, messages, product preferences, and information you choose to provide.

Franchise enquiries: Our franchise enquiry form requests your name, contact number, email address, location and city, intended business start date, and current occupation. Some fields are optional.

Orders and transactions: If you place an order, we may collect your name, telephone number, email address, billing and delivery addresses, purchased items, payment status, and information needed to handle delivery, returns, or customer support. Payment providers process payment credentials under their own privacy policies. Please do not send card details, passwords, PINs, or OTPs through enquiry forms or messages.

Website activity: Our website platform and connected services may collect technical information such as your IP address, browser and device details, pages visited, referral source, and interactions with the website through cookies and similar technologies.

2. How we use your information

We use relevant personal information to:

• Respond to product enquiries and provide customer support.

• Review franchise enquiries and contact you about the opportunity you requested.

• Process orders, confirm payments, arrange delivery, and handle after-sales requests.

• Operate, maintain, and improve our website and services.

• Protect our services against fraud, misuse, and security incidents.

• Maintain business records and meet applicable legal obligations.

• Send promotional communications where you have agreed to receive them or where otherwise permitted by applicable law.

Information provided for an enquiry is used to respond to that enquiry. Where separate consent is required for promotional communications, we will obtain it.

3. How information is shared

We may share information with service providers where needed for the purposes described above, including website hosting, communications, payment processing, delivery, technical support, and business administration.

Relevant franchise enquiry information may be shared with team members or representatives responsible for evaluating and responding to your enquiry.

We may also disclose information when required by applicable law or valid legal process, to protect legal rights and prevent fraud, or in connection with a business transfer, subject to applicable safeguards.

Where analytics or advertising services are enabled, those providers may process website activity and identifiers under their own privacy policies and the consent settings applicable to your visit.

4. Shopify and third-party services

Our website is hosted on Shopify, which processes information to provide its platform and related services. More information is available in the Shopify Consumer Privacy Policy.

Our website also uses or links to:

• WhatsApp for product enquiries and customer communications.

• Google Forms for franchise enquiries.

• Instagram for social content, embedded posts, and profile links.

These providers may collect information when their content loads or when you interact with their services, subject to their own settings and privacy policies. Information you submit to our franchise form or send directly to us is also handled by Scentmart under this policy.

Please review the privacy policies of Google, WhatsApp, and Instagram.

5. Cookies and your choices

Cookies and similar technologies may support website functionality, security, preferences, analytics, or advertising, depending on the features enabled.

You can manage cookies through your browser and any privacy controls available on our website. Blocking cookies may affect some features. Where required by applicable law, we will obtain consent before using non-essential cookies.

6. Marketing communications

You can ask us to stop promotional communications by using an unsubscribe option, replying “STOP” to a promotional message, or contacting us.

Opting out of marketing does not prevent essential communications about an existing order, service request, or enquiry.

7. Information retention and security

We retain personal information for as long as reasonably needed for the purpose for which it was collected, including responding to enquiries, fulfilling orders, maintaining required records, and resolving disputes. We then delete or anonymise it, unless continued retention is required or permitted by law.

We use reasonable safeguards to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.

8. Your privacy requests

You may contact us to request information about the personal data we hold about you, correction of inaccurate information, deletion where appropriate, withdrawal of consent, or help with a privacy complaint.

We handle requests according to applicable law and may need reasonable information to verify your identity. Some records may need to be retained for legal obligations or unresolved transactions. Withdrawing consent may affect services that depend on that information.

Where applicable law provides additional rights or complaint routes, those remain available to you.

9. Children’s information

Our enquiry, ordering, and franchise services are intended for adults aged 18 or above. We do not knowingly collect personal information from children through these services without the consent required by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

10. International processing

Shopify and other service providers may store or process information outside India. Such processing is subject to applicable legal requirements and the safeguards relevant to the service involved.

11. Changes to this policy

We may update this policy when our services, data practices, or legal requirements change. We will publish the revised policy here and update the date above. Where required, we will provide additional notice or obtain fresh consent.

12. Contact and privacy complaints

For privacy questions, requests, or complaints, contact:

Scentmart Perfumes India
Email: scentmart.india@gmail.com
Telephone: +91 95373 92160
Postal address: 

A27-28, BRC, Udhana, Surat, Gujarat 394210, IndiaPrivacy / grievance contact: Vitthal Bhoyar, Manager

Please use the subject “Privacy Request” or “Privacy Complaint” and provide enough detail for us to respond. We will handle your request within the period required by applicable law.